The brand offers a 2-Month Claim period and a 6-Month Service Warranty on their products. This suggests a focus on addressing defects and maintenance rather than a standard "change of mind" return window, though specific conditions for returns are not detailed in the summary.
How do I claim the 2-Month Claim or 6-Month Service Warranty?
To claim your warranty, please contact us via WhatsApp at +92 3497122587 or email customercare.shoemate@gmail.com with your order number and photos of the issue. We will review the defect and guide you through the free repair or claim process immediately.
When will I get my order?
While the specific delivery timeline is not explicitly stated on the main policy pages, the company offers Nationwide Delivery. Standard delivery for such services in Pakistan is typically 3 to 5 working days.
How much does shipping cost?
Shipping is Free Nationwide, meaning there are no delivery charges for your order regardless of the destination within the country.
How do I find my correct shoe size?
We recommend checking our Size Guide available on the product page. If you are unsure, feel free to message us on WhatsApp with your foot measurement in centimeters, and we will recommend the perfect fit.
Do you offer exchanges if the size doesn't fit?
We offer exchanges only on completely unused pairs in their original packaging; if the item shows even slight signs of use, we cannot exchange it. You must report size issues within 2 days of delivery, otherwise, the request will not be accepted.
